Terms and conditions

1. About NoviDesk and applicability

• NoviDesk is an online business administration environment that users can use to manage customer data, products and services, quotes, invoices, trips and expenses. These terms apply to the use of the website and NoviDesk service unless otherwise agreed in writing. By creating an account or using the service, you agree to these terms.

2. Account and security

• You must provide accurate and current information, keep your login details confidential and are responsible for activity carried out through your account. You are responsible for securing your account, password, recovery details and any devices used to access NoviDesk. Report unauthorised access or suspected misuse as soon as possible to info@novidesk.nl.

3. Availability and changes to the service

• We make reasonable efforts to keep NoviDesk usable and secure, but do not guarantee uninterrupted availability or error-free operation. Maintenance, updates, outages, internet issues or third-party services may affect availability. We may modify, improve or discontinue features where there is a reasonable basis to do so.

4. Trial, subscription, price and payment

• NoviDesk may offer a free trial. The trial duration and conditions are shown during registration or on the website. A trial does not automatically convert into a paid period unless this has been clearly stated in advance and the user has provided the required payment order or authorisation.

• The current subscription costs €29.94 including VAT every six months. The amount, billing period, VAT and any renewal are shown clearly before payment. Payments may be processed through Mollie. A recurring subscription renews according to the terms and period stated before payment.

5. Cancellation and termination

• You can send a cancellation request to info@novidesk.nl. If the service provides a cancellation function in your account, you may use it. Cancellation prevents future renewals according to the notice period stated for your subscription. Statutory consumer rights remain applicable.

6. Your data and your own responsibilities

• You remain responsible for the data and administration you enter, store or process in NoviDesk, including its accuracy, completeness, currency and lawfulness. This includes invoices, quotes, customer data, financial records and documents. You remain responsible for complying with tax, administrative and other legal record-retention obligations.

• You are also responsible for creating and keeping your own backups. NoviDesk is not a replacement for your own backup strategy. We recommend regularly storing important records, documents and exports outside NoviDesk, for example in your own secure storage location. Never rely solely on NoviDesk availability to meet legal retention duties.

• NoviDesk is an administration tool, not an accountant, bookkeeper, tax adviser or legal adviser. Check important calculations and documents yourself before using, filing or sending them.

7. Backups and data loss

• Although we make reasonable efforts to keep data available and secure, we cannot guarantee that data will be preserved in every circumstance. Data loss may result from technical failures, human error, security incidents, third-party service failures or circumstances beyond our reasonable control. You therefore remain responsible for keeping current backups of important data.

8. Intellectual property

• The software, design, text, logos and other parts of NoviDesk are protected by applicable intellectual property rights. You receive a limited, non-exclusive and non-transferable permission to use the service for permitted purposes during the term of your account.

9. Data and privacy

• The processing of personal data is explained in the privacy policy. You remain responsible for using lawfully any information about your own customers and contacts that you store. You must not use NoviDesk for unlawful purposes.

10. Liability

• To the extent permitted by law, NoviDesk is not liable for damage resulting from your entry of inaccurate, incomplete or unlawfully obtained data, failure to meet your own legal obligations, inadequate account security, failure to create your own backups, or use of the service contrary to these terms. To the extent permitted by law, NoviDesk is not liable for indirect damage, consequential loss, lost revenue or profit, data loss, or damage that could have been prevented by making your own backup.

• The limitations in this section apply only to the extent permitted by applicable law. Nothing in these terms limits liability that cannot lawfully be excluded or restricted, including liability that cannot validly be excluded for intent or wilful recklessness.

11. Suspension or termination in case of misuse

• In the event of serious misuse, a security risk, a legal obligation or a material breach of these terms, we may temporarily restrict or terminate access. Where reasonably possible and safe, we will inform you of the reason.

12. Changes to the terms

• We may amend these terms when the service or legislation changes. The new version will be published on this page with an updated date. We will inform users of important changes where appropriate.

13. Governing law and disputes

• These terms are governed by Dutch law unless mandatory legal rules provide otherwise. Disputes will be submitted to the competent court under applicable legal rules. If you are a consumer, you retain the protection afforded by mandatory consumer law.

Important

• Keep a current backup of your NoviDesk administration. You remain responsible for your account, your data and your statutory record-retention duties.

Questions?

Contact us at info@novidesk.nl or call 06 40426981.